Shipping policy

PROCESSING & SHIPPING TIME

ALL ORDERS ARE PROCESSED WITHIN 1-3 BUSINESS DAYS.
ORDERS PLACED ON WEEKENDS OR PUBLIC HOLIDAYS WILL BE PROCESSED ON THE NEXT BUSINESS DAY.
DURING BUSY PERIODS, SUCH AS HOLIDAYS OR PROMOTIONAL EVENTS, PLEASE ALLOW UP TO 5 BUSINESS DAYS FOR PROCESSING.

SHIPPING INFORMATION

NAOMI SHIPS WORLDWIDE FROM OUR WAREHOUSE IN AUCKLAND, NEW ZEALAND. OUR ESTIMATED DELIVERY TIMES ARE:

NEW ZEALAND
COURIER SERVICE: STANDARD COURIER
ESTIMATED DELIVERY: UP TO 14 BUSINESS DAYS

AUSTRALIA
COURIER SERVICE: EXPRESS INTERNATIONAL
ESTIMATED DELIVERY: 14-22 BUSINESS DAYS

UNITED STATES, CANADA, UNITED KINGDOM, EUROPE, SWITZERLAND
COURIER SERVICE: EXPRESS INTERNATIONAL
ESTIMATED DELIVERY: 14-22 BUSINESS DAYS

CHINA, HONG KONG, JAPAN, KOREA, SINGAPORE
COURIER SERVICE: EXPRESS INTERNATIONAL
ESTIMATED DELIVERY: 14-22 BUSINESS DAYS

SOUTH AFRICA & REST OF WORLD
COURIER SERVICE: EXPRESS INTERNATIONAL
ESTIMATED DELIVERY: 14-22 BUSINESS DAYS

PLEASE NOTE: DELIVERY TIMES MAY VARY DUE TO CUSTOMS PROCESSING AND LOCAL COURIER DELAYS. WE RECOMMEND CHECKING YOUR TRACKING DETAILS FOR THE MOST ACCURATE UPDATES.

TRACKING & DELIVERY
ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE AN EMAIL CONFIRMATION WITH TRACKING DETAILS.
PLEASE PROVIDE A PHYSICAL ADDRESS WHERE SOMEONE IS AVAILABLE TO RECEIVE THE PACKAGE BETWEEN 9 AM - 5 PM ON WEEKDAYS.
IF NO ONE IS AVAILABLE AT THE TIME OF DELIVERY, THE COURIER MAY LEAVE A COLLECTION NOTICE OR ATTEMPT REDELIVERY.

ADDRESS CHANGES & ORDER ISSUES
ENSURE YOUR SHIPPING DETAILS ARE CORRECT WHEN PLACING AN ORDER.
IF YOU NEED TO UPDATE YOUR SHIPPING ADDRESS, CONTACT US WITHIN 12 HOURS OF PLACING YOUR ORDER.
NAOMI IS NOT RESPONSIBLE FOR LOST PACKAGES DUE TO INCORRECT ADDRESSES.

CUSTOMS, DUTIES & TAXES
INTERNATIONAL ORDERS MAY BE SUBJECT TO CUSTOMS DUTIES, TAXES, OR IMPORT FEES, WHICH VARY BY COUNTRY.
THESE CHARGES ARE THE RESPONSIBILITY OF THE CUSTOMER, AND WE RECOMMEND CHECKING WITH YOUR LOCAL CUSTOMS OFFICE BEFORE ORDERING.
IF A PACKAGE IS REFUSED DUE TO UNPAID DUTIES, IT WILL BE RETURNED TO US, AND ANY REFUND MAY BE SUBJECT TO DEDUCTIONS FOR RETURN SHIPPING FEES.