Refund policy

RETURN & REFUND POLICY

AT NAOMI, EACH PIECE IS CRAFTED WITH ATTENTION TO DETAIL AND QUALITY. AS PART OF OUR COMMITMENT TO A HIGH-QUALITY EXPERIENCE, WE DO NOT ACCEPT RETURNS FOR INCORRECT SIZING OR CHANGE OF MIND.

 

RETURNS ELIGIBILITY
WE ONLY ACCEPT RETURNS UNDER THE FOLLOWING CIRCUMSTANCES:

• THE ITEM IS FAULTY OR DEFECTIVE UPON ARRIVAL.
• THE ITEM RECEIVED IS INCORRECT (WRONG PRODUCT SENT).

TO REQUEST A RETURN, PLEASE CONTACT US AT CLIENTSERVICE@NAOMI.NZ WITHIN 48 HOURS OF DELIVERY, INCLUDING PHOTOS AND A DETAILED EXPLANATION OF THE ISSUE. OUR TEAM WILL ASSESS YOUR REQUEST AND PROVIDE FURTHER INSTRUCTIONS.

NON-RETURNABLE ITEMS

• ITEMS PURCHASED IN THE WRONG SIZE OR DUE TO A CHANGE OF MIND.
• ANY ITEM THAT HAS BEEN WORN, WASHED, OR ALTERED IN ANY WAY.

REFUNDS

• APPROVED RETURNS WILL BE REFUNDED TO THE ORIGINAL PAYMENT METHOD AFTER INSPECTION.
• PLEASE ALLOW UP TO 14 BUSINESS DAYS FOR THE REFUND TO BE PROCESSED.
• SHIPPING FEES ARE NON-REFUNDABLE.

EXCHANGES

• WE DO NOT OFFER DIRECT EXCHANGES. IF A REPLACEMENT IS NEEDED, A NEW ORDER MUST BE PLACED AFTER THE RETURN IS PROCESSED.

QUALITY & INSPECTION
ALL NAOMI PIECES ARE THOROUGHLY INSPECTED BEFORE SHIPPING TO ENSURE THEY MEET OUR HIGH STANDARDS. IF YOU HAVE ANY CONCERNS ABOUT YOUR ORDER, PLEASE REACH OUT TO US AT CLIENTSERVICE@NAOMI.NZ.

NAOMI RESERVES THE RIGHT TO AMEND THIS POLICY AT ANY TIME WITHOUT PRIOR NOTICE.